Privacy Policy
Last updated: 06 November 2026
Identity and Role of the Data Controller
shinexta operates as the data controller for the purposes of this privacy notice. We are responsible for determining the purposes and means of processing personal data collected through our professional hub for live television production services. Our registered address is MediaCityUK, Salford, Greater Manchester, M50 2EQ, United Kingdom and we can be contacted at [email protected] or +44 (0)161 295 4545 for any data protection queries.
Scope of This Notice and Individuals Covered
This privacy policy applies to all visitors, users, and customers who interact with our website or services based in the United Kingdom. It covers personal data processed when you browse our site, submit enquiries via the contact form, or engage with our resources on studio equipment integration, camera techniques, acoustic optimisation, lighting setups, and production processes for news, interviews, and live shows. The notice does not apply to third-party websites linked from our pages.
Categories of Personal Data and Sources
We collect personal data directly from you when you use the contact form or interact with our services. Categories include identification information such as name and job title, contact details including email address and telephone number, and technical data such as IP address, browser type, and device information. We may also receive data from analytics providers or when you voluntarily provide feedback on our content about dynamic camera techniques or reliable production processes. No data is obtained from public sources without your knowledge.
Purposes of Processing and Legal Bases
Personal data is processed for several distinct purposes. First, to respond to enquiries submitted through the contact form, the legal basis is legitimate interest in providing customer support. Second, to deliver and improve our educational resources on live television production, processing relies on consent where you have opted in or legitimate interest for service enhancement. Third, for website functionality and security, the basis is legitimate interest in maintaining a reliable platform. Fourth, for compliance with legal obligations such as record keeping, the basis is legal obligation under UK GDPR and the Data Protection Act 2018. Each purpose is limited to what is necessary.
Requirement to Provide Data and Consequences
Providing certain personal data is necessary to use the contact form or access specific features. If you do not supply required information such as an email address when submitting an enquiry, we may be unable to respond. Technical data is collected automatically for site operation; refusing cookies via your browser settings may limit functionality but will not prevent access to core content on studio equipment and lighting setups.
Cookies and Similar Technologies
Our site uses cookies and similar tracking technologies to enhance user experience and analyse traffic. Details of the types of cookies used, their purposes, and how to manage preferences are set out in our separate Cookie Policy, which is accessible via the site-wide cookie banner. You can adjust settings at any time through your browser or the banner controls in line with PECR requirements.
Processors, Recipients and Legal Disclosures
We engage trusted service providers such as hosting companies, analytics platforms, and email delivery services to process data on our behalf. These processors are bound by contracts ensuring compliance with UK GDPR. Personal data may be disclosed to law enforcement or regulatory authorities where required by law, or to protect our rights in legal proceedings. No sale of personal data occurs.
International Transfers and Safeguards
Some processors may be located outside the United Kingdom. In such cases, we ensure appropriate safeguards such as standard contractual clauses approved by the UK Government or adequacy decisions are in place to protect your data during transfer. Further details on specific transfers can be obtained by contacting [email protected].
Retention Periods and Criteria
Personal data is retained only as long as necessary for the purposes outlined. Enquiry data is kept for up to two years after the last interaction. Technical logs are retained for twelve months for security purposes. Data required for legal compliance is held for the minimum period mandated by law. Criteria for determining retention include the nature of the data, the purpose of processing, and any legal obligations.
Security and Data Minimisation Practices
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. These include encryption, access controls, and regular security reviews. Data minimisation is applied so that only the information strictly required for each purpose is collected and processed.
Data Subject Rights and Exercising Them
Under UK GDPR you have rights including access to your data, rectification of inaccurate information, erasure in certain circumstances, restriction of processing, data portability, and objection to processing. To exercise any right, please contact us at [email protected] with sufficient details to verify your identity. We will respond within one month.
Withdrawing Consent and Objecting to Marketing
Where processing is based on consent you may withdraw it at any time by contacting [email protected]. You also have the right to object to direct marketing or any profiling related to it. Opt-out requests will be actioned promptly and without undue delay.
Right to Complain to the Supervisory Authority
If you believe your data has been processed unlawfully you have the right to lodge a complaint with the Information Commissioner’s Office, the UK supervisory authority. Contact details and guidance are available on the ICO website.
Children and Age Restrictions
Our services are intended for professionals and individuals aged eighteen or over. We do not knowingly collect personal data from children under eighteen. If we become aware that such data has been collected we will delete it promptly.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any analytics used are for aggregate service improvement only.
Policy Changes and Effective Date
We may update this privacy policy to reflect changes in law or our practices. The last updated date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised notice.